Shipping and Order Policy

BCM Farm

At BCM Farm, we take great pride in ensuring the health and safety of the chicks we ship. Our Live Chick Guarantee is as follows:

Arrival Guarantee: BCM Farm guarantees live arrival for all chicks. If chicks arrive deceased, we will issue store credit, or credit the amount back to your card, or allow the value to be used for any other orders.
Proof of Loss: If you find deceased chicks upon pickup, photos must be taken at the post office with validation from a postal worker. These photos must be emailed to us the same day of pickup to qualify for the live chick guarantee. If you receive extra chicks, we will not issue a refund for any losses as long as the total number of live chicks matches or exceeds the quantity you originally ordered.
Shipping Delays: While we use USPS Priority Express for faster delivery, delays are outside our control. If delivery takes more than 3 days, USPS insurance may cover the shipping cost, but it does not cover deceased chicks.

Shipping Method: We ship only through USPS Priority Mail or Priority Mail Express. Orders typically arrive within 1-3 days after shipping.
Shipping Materials: Each shipment includes a specially designed shipping box, heat pack, and hydro-feed gel to keep chicks hydrated and nourished during transit.
Pickup Responsibility: Customers must pick up their chicks promptly from the post office. Failure to do so within 8 hours of arrival to USPS voids our Live Chick Guarantee.

Cancellation Fee: Orders canceled prior to shipment are subject to a 15% fee of the total order value (excluding shipping) to cover administrative and operational costs.
Changes to Orders: Adjustments to orders can be made up to one week prior to the estimated ship date. After this period, no changes can be accommodated.

Straight Run Policy: All chicks are sold as straight run, meaning they are unsexed. BCM Farm does not guarantee specific ratios of male to female chicks and does not provide refunds or replacements for unexpected gender ratios.
Wait Times: BCM Farm operates on a small-scale model with limited breeders. Due to high demand and seasonal variability, wait times for certain breeds may apply. Orders are fulfilled in the order they are received.
Payment Methods: Full payment is required at the time of order.

Accurate Information: Ensure your shipping address and contact information are correct at the time of order. BCM Farm is not responsible for losses due to incorrect customer information.
Post Office Notification: Contact your local post office in advance to inform them you are expecting a shipment of live chicks and confirm the correct pickup location.

For questions or concerns, please contact us:

Thank you for choosing BCM Farm for your poultry needs. We are committed to providing you with high-quality chicks and exceptional service!